COVID19 updates
Our Commitment to Safety
We have implemented extra precautions at
Northland facilities, retail stores and home visits including:
·
Following the
CDC’s recommendation for frequent handwashing.
Including posting signs as a reminder.
·
Asking
employees to wear gloves during installations and repairs, front counter
transactions, and while handling customer equipment.
· Regularly sanitizing the computer keyboards, countertops, door handles, pens, and credit card machines at our locations.
· Quarantining and sanitizing our returned equipment.
·
Encouraging
the practice of social distancing in our offices and in customer homes and
locations.
Our Commitment to Our Customers and Community
We are working with
local leaders to help support keeping communities connected and also invite
residents in need to use WiFi in the proximity of our
local offices.
Click here to locate the free WiFi Hotspot near you.
Our networks are built to keep you connected; our engineers work 24/7 to ensure our network reliability and performance can support the increased connectivity. We are built for shift in ‘peak’ usage time and the additional requirements to accommodate your online needs for school, work, online health visits, and entertainment.
We also provide easy ways to connect with us from the comfort of your home:
· Manage your account or pay your bill online at yournorthland.com
· For service-related questions or issues or to reschedule an appointment
o Visit yournorthland.com to chat with one of our live agents
o Use our self-help center
o Connect with us on Facebook
o Call us at 888.667.8452
How You Can Help
We encourage you to interact with us online and over the phone where we can serve you and meet all of your needs. If you do need to visit us in person, we ask that you join us in using precautions when entering our stores and facilities. If you or a member of your family are not feeling well, please come back when you are feeling better or reach out to us through one of the above channels.
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